Standard Terms and Conditions (T&Cs) for orders placed online at www.rionecarducci.it

We would like to familiarise you below with our standard terms and conditions, which govern how we process and settle your purchases. The www.rionecarducci.it website offers “RioneCarducci merchandise” and “RioneCarducci partner merchandise” for sale.

RioneCarducci merchandise is all merchandise that we offer on www.rionecarducci.it, unless it is identified as RioneCarducci partner merchandise on our website.

RioneCarducci partner merchandise is merchandise that we offer on www.RioneCarducci.dco.uk and identify as partner merchandise.

1. Formation of contract and delivery of merchandise

1.1 For orders placed online at www.rionecarducci.it, we enter into English language contracts only. When you order RioneCarducci merchandise, your contract is with RioneCarducci srl, Via della Giuliana, 66 – IT00195 Roma, and when you order RioneCarducci partner merchandise, you also enter into a contract with the respective RioneCarducci partner. RioneCarducci partners are specifically identified on each product details page.

1.2 By clicking on “Buy now”, you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will immediately send you an e-mail acknowledgement of your order. This confirms that we have received your order but is not an acceptance of your offer. A binding contract is formed when the items have been despatched.

1.3 In the event that an item you have ordered is unavailable, we will let you know as soon as we can and, where payment has already been made, make a refund to your payment method without undue delay.

1.4 We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). We are obliged only to make deliveries from our available stock and from the stock we have ordered from our suppliers. Where we make deliveries of goods from our available stock, the goods provided will be consistent with the order made by you. Our stock includes the relevant RioneCarducci partner’s stock where RioneCarducci partner merchandise is ordered. Where time periods are expressed in working days, a working day means all of the days between Monday and Friday inclusive, but not UK public holidays.

1.5 We will inform you about the expected delivery time on each product detail page as well as immediately before you place an order.

2. Prices, shipping costs and express delivery

2.1 All prices on the rionecarducci.it website are given in Euro. Subject to section 2.5 below, the prices given on the website on the date the order is placed shall apply. The stated prices are final prices (totals) and include any applicable delivery charge and value added tax (VAT) at the applicable statutory rate. All items remain our property or the property of the relevant RioneCarducci partner, as the case may be, until full payment of the purchase price.

2.2 For orders of € 300 or above there is no shipping charge. Orders of less than € 300 shall incur a shipping charge.

2.3 Express delivery is available for certain orders. When placing your order, you will see whether this option is available for your particular order as well as the costs of this option. Items will be delivered within 2 working days at the latest. If items do not arrive within that delivery period, you will be entitled to receive a refund of the delivery costs. Please contact us for further information.

2.4 If you decide to return any item ordered in accordance with these terms (see section 6 below and our return policy) we will refund the standard shipping charge for orders of less than € 300 when the full order is returned. We will not refund any additional cost associated with express delivery.

3. Payment

3.1 We accept the following payment methods: debit and credit card, and payment through Paypal. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). You are responsible for any costs associated with money transactions.

4. Promotional vouchers and their redemption

4.1 Promotional vouchers are vouchers that cannot be purchased, but are issued by RioneCarducci during advertising campaigns and are valid for a certain period of time.

4.2 Promotional vouchers can be redeemed once only in connection with an order, and only within the specified period. Please check the terms and conditions of any promotional voucher before using it as certain brands may be excluded from the promotion and a minimum order value may apply. Promotional vouchers may not be used to purchase gift vouchers.

4.3 The value of the items ordered must equal or exceed the value of the promotional voucher. No refund or credit will be given for underspend. If the voucher does not cover the value of the merchandise, the difference can be paid using any of the accepted payment methods. The value of promotional vouchers will not be paid out in cash, nor will it accrue interest. Promotional vouchers will not be refunded if all or some of the items you ordered are returned.

4.4 Promotional vouchers can only be redeemed before the ordering process is complete. It is not possible to apply vouchers retrospectively. Promotional vouchers cannot be transferred to third parties. Unless we have agreed otherwise, it is not possible to combine multiple promotional vouchers.

4.5 If you return items which you bought using a promotional voucher, and, as a result, the total value of your order is less than or equal to the value of the promotional voucher or if you fall below the offer threshold, we will adjust the refund accordingly.

5. Gift vouchers and their redemption

5.1 Gift vouchers are vouchers that can be purchased from rionecarducci.it website. They may only be redeemed to purchase RioneCarducci merchandise and RioneCarducci partner merchandise, not more gift vouchers. If the value of a gift voucher is not enough to cover the order, the difference must be paid using any of the accepted payment methods.

5.2 Gift vouchers can only be redeemed and credits applied prior to completing your order. The value of gift vouchers will not be paid out in cash, nor will it accrue interest. Please go to “My Account” at www.rionecarducci.it in order to redeem gift vouchers and apply them to your customer account or to view your credit balance.

6. Statutory right of revocation in respect of RioneCarducci merchandise

Subject to the further terms set out below (including some important exceptions), when you purchase an item from rionecarducci.it you have a statutory right of revocation: The first thing you should know is that if you decide to return merchandise, you can use the return shipping label enclosed with your order, or it can also be printed out from your customer account page. If you do not have access to a printer, you encounter problems downloading the return shipping label or you require a new return shipping label, you can contact Customer Care to request one (contact details below). Please help us to avoid unnecessary costs by always using the return shipping label when returning merchandise.
Information regarding the statutory right to cancel:

You have the right to cancel your contract with us within 14 days without giving any reasons. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires possession of the last item in your order.

To exercise the statutory right to cancel you must inform us by contacting us in one of the following ways:

By post RioneCarducci srl, Via della Giuliana, 66 – IT00195 Roma,

By e-mail: info@rionecarducci.it.

To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
What happens after you have told us you wish to cancel

If you cancel the contract under the statutory right to cancel , we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel.. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If you paid by Paypal/credit card, the refund will be sent to your Paypal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return the items you no longer want to us without undue delay, and in any event not later than 14 days from the day on which you told us you were cancelling the contract. We will bear the costs of returning the goods provided you use the return shipping label provided by us for shipment from the country in which delivery was made to you, otherwise you will be required to pay the return shipping costs. You are only obliged to cover any depreciation in the value of returned items if the depreciation is attributable to your improper handling of the returned items when examining their condition, properties and function.

The right of cancellation expires prematurely for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.

6. Statutory right of revocation in respect of RioneCarducci partner merchandise

Subject to the further terms set out below (including some important exceptions), when you purchase a RioneCarducci Partner merchandise from rionecarducci.it you have a statutory right of revocation: The first thing you should know is that if you decide to return merchandise, you can use the return shipping label enclosed with your order. If you require a new return shipping label, you can contact Customer Care to request one (contact details below). Please help us to avoid unnecessary costs by always using the return shipping label when returning merchandise.

Information regarding the right of revocation:

You have the right to cancel your contract with us within 14 days without giving any reasons. The cancellation period will expire 14 days from the day on which you aquire, or a third party other than the carrier and indicated by you acquires possession of the last item in your order. To exercise the statutory right to cancel you must inform us by contacting us in one of the following ways:

By post: RioneCarducci srl, Via della Giuliana, 66 – IT00195 Roma
By Email: info@rionecarducci.it

Consequences of revocation

If you cancel the contract contract under the statutory right to cancel, we shall reimburse to you all payments we received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we or our RioneCarducci partner are informed about your decision to cancel. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If you paid by Paypal/credit card, the refund will be sent to your Paypal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account. We may withhold reimbursement until we or our RioneCarducci partner have/has received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return the items you no longer want to us or to the relevant RioneCarducci partner without undue delay, and in any event not later than 14 days from the day on which you told us you were cancelling the contract. You will find a link identifying the RioneCarducci partner and providing their contact information on the web page for each product. We will bear the costs of returning the goods provided you use the return shipping label provided by us for shipment from the country in which delivery was made to you, otherwise you will be required to pay the return shipping costs. You are only obliged to cover any depreciation in the value of returned items if the depreciation is attributable to your improper handling of the returned goods when examining their condition, properties and function.

The right of cancellation expires prematurely for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.

7. Faulty items

Please contact us if an item you have purchased from the RioneCarducci website develops a fault. Nothing in these terms shall affect your statutory rights.

8. Further Information.

8.1 These T&Cs can be viewed at https://www.rionecarducci.it. You can also print or save this document by selecting the usual commands in your web browser (usually File -> Save as).

8.2 You can also easily archive your order details by either downloading the T&Cs and using the appropriate commands in your browser to save the order summary appearing on the last page of the online shop ordering process, or by waiting to receive the automatic order confirmation which we also send to your nominated e-mail address upon completion of your order. The order confirmation e-mail includes your order details and our T&Cs and can be easily printed out or saved with your e-mail programme.

9. Governing Law and Disputes

These terms are governed by Italian law. You may bring legal proceedings against RioneCarducci either in Italy or in the courts of your country of residence. If you have a dispute where you have entered into a contract with a RioneCarducci partner you may bring legal pro-ceedings against the RioneCarducci partner in the jurisdiction where the RioneCarducci partner is located or in the courts of your country of residence. In addition, disputes may be submitted for online resolution to the European Commission Online Dispute Resolu-tion platform.

10. Contact Details

RioneCarducci srl
Via Della Giuliana, 66
00195 Roma (Italy)
VAT ID: IT 06945071006

Last updated: 10.06.2019